Responsible Gaming at bajje99

Section 1

Age Restriction Policy

bajje99 operates an absolute minimum age policy: no person under the age of 18 may register an account, place a bet, or access any real-money game or feature on the platform. This requirement applies to all players regardless of location within Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

During the account registration process, all applicants are required to confirm that they are 18 years of age or older. bajje99 reserves the right to request identity verification documents — including a National ID card, passport, or birth certificate — at any stage, to confirm that a player meets the minimum age requirement. Any account found to belong to a person under the age of 18 will be closed immediately, all associated winnings will be forfeited, and any deposits made will be refunded via the original payment method where technically possible.

We strongly encourage parents and guardians in Bangladesh to use parental control software on shared devices to prevent underage individuals from accessing online gambling platforms. Tools such as browser-level content filters and device-level parental controls can provide an additional layer of protection beyond the age-verification measures bajje99 applies at registration.

Section 2

Recognising Problem Gambling

For the vast majority of players, online gambling on bajje99 is a recreational activity — a way to enjoy cricket betting, live casino games, and slots within a defined personal budget. However, bajje99 acknowledges that for a small proportion of players, gambling can develop into a behavioural pattern that causes genuine harm.

Problem gambling is not defined by how much money is spent or how often a person plays. It is defined by the negative impact that gambling has on an individual's life — including their finances, relationships, mental health, and professional responsibilities. Recognising the early signs is the most effective way to address the issue before it escalates.

Common Warning Signs

The following patterns may indicate that gambling has stopped being a purely recreational activity and has begun to cause harm:

• Spending more money on gambling than you originally planned or can comfortably afford
• Chasing losses — continuing to gamble in an attempt to recover money that has been lost
• Feeling restless, irritable, or anxious when you are unable to gamble
• Neglecting work, education, family responsibilities, or social commitments in order to gamble
• Borrowing money, selling personal possessions, or taking loans to fund gambling activity
• Concealing the extent of your gambling from family members or friends
• Gambling as a way to escape stress, anxiety, depression, or other emotional difficulties
• Repeatedly failing in attempts to reduce or stop gambling despite a genuine intention to do so
• Feeling that gambling is the only activity that gives you a sense of excitement or purpose

If several of the above signs apply to you or someone you know, bajje99 strongly encourages you to take the self-assessment below and to reach out to our support team or an external counselling service. Seeking help early is a sign of strength, not weakness.

Section 3

Self-Assessment Checklist

The following questions are drawn from widely used responsible gambling assessment frameworks. Answer honestly — your responses are private and are not recorded by bajje99. If you answer "Yes" to three or more of these questions, we encourage you to activate one or more of the player protection tools described in the next section, or to contact our support team.

Section 4

Player Protection Tools

bajje99 provides every registered player with a comprehensive set of responsible gaming tools that can be activated or adjusted directly from within your account settings. These tools are designed to help you maintain control over your gambling activity before problems arise — not just in response to them. All tools take effect immediately upon activation.

To activate any of these tools, log in to your bajje99 account and navigate to Account Settings > Responsible Gaming. Alternatively, contact our support team at support@bajje99 and a member of the team will assist you in setting up the appropriate controls within your account.

Section 5

Self-Exclusion Programme

Self-exclusion is the most comprehensive player protection tool available at bajje99. It is intended for players who have identified that their gambling has become — or is at serious risk of becoming — harmful, and who wish to place a firm, time-locked barrier between themselves and the platform.

How Self-Exclusion Works

When you request a self-exclusion, your bajje99 account is suspended for the duration you specify. During the exclusion period:

• You will be unable to log in to your account or access any games, betting markets, or financial features
• All promotional emails, SMS messages, and push notifications from bajje99 will be suspended immediately
• Any pending bonus offers or free bets will be cancelled and forfeited
• Your account balance will be preserved and will be available for withdrawal upon the expiry of the exclusion period
• bajje99 staff will not attempt to contact you for marketing or re-engagement purposes during the exclusion period

Self-Exclusion Periods

bajje99 offers the following self-exclusion durations:

• 6 months — suitable as a first-step measure for players who want a significant break
• 1 year — recommended for players who have identified a recurring pattern of harmful gambling
• 3 years — for players requiring an extended period of recovery and distance from gambling activity
• Permanent — a lifelong exclusion for players who wish to stop gambling permanently; this cannot be reversed under any circumstances

How to Request Self-Exclusion

1. Log in to your bajje99 account and go to Account Settings > Responsible Gaming > Self-Exclusion.
2. Select your preferred exclusion period from the available options.
3. Confirm your identity by re-entering your account password.
4. Submit the self-exclusion request. The exclusion will take effect within 24 hours of confirmation.
5. You will receive a confirmation email to your registered address acknowledging that the self-exclusion has been activated.

If you are unable to access your account to submit a self-exclusion request, or if you require immediate assistance, please contact our support team directly at support@bajje99. Our responsible gaming team is available 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6) and will process urgent self-exclusion requests as a priority.

Section 6

Deposit & Time Limits

Deposit and time limits are among the most practical tools available at bajje99 for maintaining responsible gambling habits. Setting these limits proactively — before any signs of problem gambling emerge — is one of the most effective steps a player can take to ensure that gambling remains a manageable recreational activity.

Deposit Limits in BDT

bajje99 allows players to set deposit limits expressed in Bangladeshi Taka (BDT) across three time horizons:

• Daily deposit limit: The maximum total amount you can deposit within a 24-hour rolling period, measured from midnight to midnight Bangladesh Standard Time.
• Weekly deposit limit: The maximum total amount you can deposit across any 7-day calendar period (Monday to Sunday, BST).
• Monthly deposit limit: The maximum total amount you can deposit within a calendar month.

All deposit limits apply across every payment method available on bajje99, including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank. You cannot circumvent your limit by switching payment methods within the same period.

Adjusting Your Deposit Limits

Reducing a deposit limit takes effect immediately. If you request an increase to an existing deposit limit, the increase will not take effect for a mandatory 48-hour cooling-off period. This delay is intentional — it provides time to reconsider the request and protects against impulsive decisions made in the heat of a gambling session.

Session Duration Limits

In addition to financial limits, bajje99 encourages all players to set a maximum continuous session duration. Typical guidelines suggest that gambling sessions should not exceed 60 to 90 minutes without a break. Extended, uninterrupted sessions are one of the strongest behavioural risk factors associated with problematic gambling patterns. Use the session time limit tool in your account settings to enforce a hard stop at your preferred session length.

Section 7

Protecting Minors

bajje99's absolute minimum age is 18 years. Protecting minors from accessing gambling content is a responsibility shared between bajje99, parents, guardians, and the wider community. Below are practical steps that adults in Bangladesh can take to prevent underage access to bajje99 and similar platforms.

Device-Level Controls

If you share a device — such as a smartphone, tablet, or desktop computer — with family members who are under 18, you should ensure that your bajje99 account is always logged out when not in use. Use your device's built-in parental controls or screen time management features to restrict access to gambling-related websites and applications when young people are using the device.

Password Security

Never share your bajje99 login credentials with any other person, including family members. Your username and password are personal to you. Store them securely and change your password if you believe it may have been accessed by someone other than yourself. bajje99 staff will never ask you for your account password.

Third-Party Parental Control Tools

A range of dedicated parental control applications are available for Android and iOS devices that can block access to gambling sites at the network or application level. These tools operate independently of any individual platform and provide a robust additional safeguard. bajje99 recommends that parents and guardians explore these options to supplement the on-platform age-verification measures already in place.

Reporting Underage Access

If you believe that a minor has accessed or is attempting to access bajje99, please report this immediately to our support team at support@bajje99. bajje99 takes all such reports seriously and will investigate promptly. Any account confirmed to belong to or be used by a person under the age of 18 will be closed without delay.

Section 8

Support & External Resources

bajje99 is committed to ensuring that every player who needs help can access it quickly and without barriers. Our dedicated responsible gaming support team is available around the clock on Bangladesh Standard Time (BST, UTC+6) and can assist with activating player protection tools, processing self-exclusion requests, or simply providing a confidential conversation about your gambling habits.

Contact bajje99 Support

Email: support@bajje99
Availability: 24 hours a day, 7 days a week
Time zone: Bangladesh Standard Time (BST, UTC+6)
Language: English

When contacting our team about a responsible gaming matter, please include your registered email address or username so we can locate your account quickly and take action without delay. All responsible gaming enquiries are treated with complete confidentiality.

External Counselling and Support

For players who feel they need support beyond what bajje99 can provide directly, a range of professional counselling and problem gambling support services are available. bajje99 encourages any player experiencing distress related to gambling to reach out to a qualified professional. Speaking to a counsellor, a trusted family member, or a support group can be a genuinely transformative first step toward recovery.

Problem gambling is a recognised behavioural health condition that responds well to structured support and professional intervention. Recovery is achievable. bajje99's responsible gaming team can point you toward appropriate resources available in your area of Bangladesh if you contact us directly.

bajje99's Ongoing Commitment

Responsible gaming is not a one-time compliance exercise at bajje99 — it is a core operational value. Our platform is designed from the ground up to support player wellbeing. We continuously review our responsible gaming tools and policies to ensure they reflect current best practice. We invest in staff training so that every member of our support team can handle responsible gaming conversations with sensitivity, professionalism, and genuine care for the player.