Privacy Policy — bajje99

Section 1

Overview & Scope

This Privacy Policy applies to all personal data collected and processed by bajje99 ("we", "us", "the Platform") in connection with your use of our online casino and sports betting services. It covers data collected through the bajje99 website, any associated mobile-optimised pages, and all communications between you and bajje99's support team.

bajje99 is operated as an online gaming platform serving players in Bangladesh. This Privacy Policy is written in English and is governed by the data protection principles applicable to our operations. We are committed to processing your personal data lawfully, fairly, and transparently — and only to the extent necessary to deliver our services to you as a player.

This policy applies to all individuals who interact with bajje99, including registered account holders, players who have commenced the registration process but not completed it, and visitors browsing the platform without a registered account. It does not apply to third-party websites or services that may be linked from bajje99's content — those services operate under their own privacy policies.

bajje99 will not sell, rent, or trade your personal data to third parties for marketing purposes. Any sharing of data with third parties is limited to the specific, lawful purposes described in this Privacy Policy, principally: delivering our gaming services, processing your BDT payments via partners such as bKash, Nagad, and Rocket, meeting our legal and regulatory obligations, and preventing fraud.

Section 2

Data We Collect

bajje99 collects personal data from you through several channels: directly when you register an account or contact support, automatically when you use the platform, and from third-party payment providers when you make a deposit or withdrawal. The categories of data we collect are described below.

Registration & Identity Data

When you create a bajje99 account, we collect the following information:

• Full legal name as it appears on your government-issued identity document
• Date of birth (to verify you are 18 years of age or older)
• Email address and mobile phone number
• Username and encrypted password
• Residential address (city, district, division within Bangladesh)

Verification Documents

During identity verification, bajje99 may request copies of documents such as your National ID card, passport, or a utility bill showing your current address. These documents are processed securely and retained only for the period required to fulfil our verification obligations.

Financial & Transaction Data

When you deposit or withdraw funds using bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or City Bank, we receive transaction reference numbers, payment method identifiers (such as a masked mobile wallet number or the last four digits of a card), and transaction timestamps. We do not store full card numbers or mobile banking PINs.

Technical & Usage Data

bajje99 automatically collects certain technical information each time you access the platform:

Marketing Preferences

If you opt in to promotional communications, bajje99 records your marketing preferences, including which communication channels you have consented to (email, SMS) and the date on which consent was given or withdrawn. You may update these preferences at any time from within your account settings.

Section 3

How We Use Your Data

bajje99 uses the personal data it collects strictly for legitimate purposes related to operating the platform and serving you as a player. The table below outlines the primary uses of your data and the corresponding rationale.

bajje99 does not use your personal data for automated decision-making that produces significant legal effects without human oversight. Where automated tools are used (for example, in fraud detection), any account action triggered by these tools is subject to human review before it is finalised.

Section 4

Legal Basis for Processing

bajje99 processes your personal data under one or more of the following lawful grounds, depending on the specific purpose of processing:

• Contractual necessity: Processing required to deliver the services you have requested as a registered player — including account creation, game access, and payment processing — is necessary for the performance of the contract between you and bajje99.
• Legal obligation: Certain processing activities are required to comply with applicable laws, including anti-money laundering obligations, age verification requirements, and record-keeping duties. bajje99 retains relevant data for these purposes even after an account is closed.
• Legitimate interests: bajje99 processes some data — including technical logs and fraud signals — on the basis of its legitimate interest in maintaining a secure, fair, and well-functioning platform. This processing is balanced against your privacy interests and never outweighs them.
• Consent: Where bajje99 relies on your consent as a legal basis (for example, to send you promotional emails or SMS messages about new games, BPL cricket betting markets, or seasonal offers), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

Section 5

Data Sharing & Disclosure

bajje99 does not sell or rent your personal data to any third party. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Payment Processing Partners

To process your deposits and withdrawals, bajje99 shares necessary transaction data with mobile financial service providers (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard) as well as banking partners including Dutch-Bangla Bank and City Bank. These partners receive only the data strictly required to complete your transaction and are bound by their own data protection obligations.

Game Studio Providers

bajje99 integrates games from third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game provided by one of these studios, your in-game session data (such as your player ID, stake amounts, and game outcomes) may be transmitted to the relevant studio's platform for game delivery and audit purposes. These studios operate under independently certified data security standards.

Legal and Regulatory Disclosure

bajje99 may disclose your personal data to law enforcement authorities, regulatory bodies, or courts of competent jurisdiction where we are legally required to do so, where disclosure is necessary to prevent or detect crime, or where disclosure is required to protect the rights, property, or safety of bajje99, its players, or the public.

Business Transfers

In the event that bajje99 undergoes a merger, acquisition, or transfer of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, bajje99 will take reasonable steps to ensure that your data continues to be protected under terms materially equivalent to this Privacy Policy.

Section 6

Cookies & Tracking Technologies

bajje99 uses cookies and similar tracking technologies to deliver a reliable and personalised experience to every player. A cookie is a small text file placed on your device when you visit the platform. Cookies do not contain your password or financial details.

Types of Cookies We Use

Managing Your Cookie Preferences

You may configure your browser to refuse all cookies or to alert you when a cookie is being set. Please note that disabling strictly necessary cookies will prevent you from logging in to your bajje99 account or accessing most platform features. Functional and analytical cookies may be disabled without affecting core account functionality. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

bajje99 does not use third-party advertising cookies or cross-site tracking pixels that share your data with external advertising networks.

Section 7

Data Retention

bajje99 retains your personal data for as long as it is necessary to fulfil the purposes for which it was collected, to maintain your active account, and to comply with applicable legal obligations. The general retention periods we apply are set out below.

• Active account data: Retained for the full duration of your account plus a minimum of five years following account closure, to comply with anti-money laundering and financial record-keeping obligations.
• Identity verification documents: Retained for the period required by applicable regulations, typically five years after the end of the business relationship, following which they are securely deleted.
• Transaction records: All deposit and withdrawal records denominated in BDT are retained for a minimum of five years from the transaction date.
• Support communications: Live chat transcripts and email correspondence with our support team are retained for three years to support dispute resolution and service quality review.
• Technical logs: Server logs, IP address records, and session data are retained for up to 12 months and then automatically deleted or anonymised.
• Marketing consent records: Records of your consent to receive promotional communications are retained for as long as you hold an account and for three years after account closure.

When the applicable retention period expires, bajje99 securely deletes or irreversibly anonymises the relevant data. Data that has been anonymised to the point where it can no longer be linked to any individual may be retained indefinitely for aggregate analytical purposes.

Section 8

Your Data Rights

As a player on bajje99, you have meaningful rights over your personal data. bajje99 is committed to honouring these rights promptly and without unnecessary barriers. You may exercise any of the following rights by contacting our support team at support@bajje99.

Right of Access

You have the right to request a copy of the personal data bajje99 holds about you. We will provide this information in a clear, readable format within 30 days of receiving a valid request. The first copy is provided free of charge; subsequent copies within a 12-month period may be subject to a reasonable administrative fee.

Right to Rectification

If any personal data bajje99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Most basic account details (such as your email address and phone number) can be updated directly within your account settings. For corrections to identity data such as your legal name or date of birth, please contact our support team with supporting documentation.

Right to Erasure

You may request that bajje99 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other legal basis applies, or where the data has been processed unlawfully. Please note that bajje99 is required by law to retain certain categories of data — including transaction records and identity verification documents — for defined minimum periods, regardless of an erasure request. We will clearly explain any such restrictions when responding to your request.

Right to Restrict Processing

You have the right to request that bajje99 restricts the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested, or while a legitimate interests objection is being assessed. During a restriction period, bajje99 will continue to store the data but will not actively process it for other purposes.

Right to Data Portability

Where bajje99 processes your data on the basis of contract or consent, and the processing is carried out by automated means, you have the right to receive your data in a structured, commonly used, machine-readable format and to transmit that data to another service provider.

Right to Object

You have the right to object to bajje99 processing your personal data where that processing is based on our legitimate interests. You also have an absolute right to object to processing for direct marketing purposes, including profiling related to direct marketing. Where you object to direct marketing, bajje99 will cease that processing immediately.

Section 9

Data Security Measures

bajje99 takes the security of your personal data seriously and applies a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, alteration, or disclosure. These measures are reviewed and updated on a regular basis in line with industry best practice.

Technical Safeguards

• SSL/TLS encryption: All data transmitted between your device and bajje99's servers is encrypted using industry-standard SSL/TLS protocols. The padlock icon visible in your browser when accessing bajje99 confirms this encryption is active.
• Password hashing: Your bajje99 account password is never stored in plain text. It is processed using a one-way cryptographic hash function before storage, meaning that even our own staff cannot retrieve your password — only reset it.
• Secure payment tokenisation: Payment method data (bKash numbers, Nagad details, card references) is handled via tokenisation. bajje99 stores only a secure token reference — not your raw financial credentials.
• Access controls: Access to personal data within bajje99's internal systems is restricted on a strict need-to-know basis. Staff members can only access the data categories required for their specific role.
• Intrusion detection: bajje99 operates continuous monitoring of its platform infrastructure for signs of unauthorised access attempts, unusual traffic patterns, and potential security incidents.

Organisational Safeguards

• All staff with access to personal data receive regular training on data protection obligations and security best practice.
• bajje99 maintains a documented data breach response procedure. In the event of a breach that poses a risk to your rights and freedoms, we will notify affected players promptly and take immediate remediation steps.
• Third-party service providers (including payment partners and game studios) are assessed for data security compliance before integration and are bound by data processing agreements that include security obligations.

Section 10

Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about the way bajje99 has handled your personal data, please contact our support team using the details below. We handle all privacy enquiries with care and will respond within 30 calendar days.

Email: support@bajje99
Support hours: 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6)
Language: English

Raising a Complaint

bajje99 takes all privacy complaints seriously. If you submit a complaint, we will acknowledge receipt within 5 business days and provide a substantive response within 30 calendar days. If you are not satisfied with our response, you may escalate your complaint through the appropriate dispute resolution channels available in your jurisdiction.

Changes to This Privacy Policy

bajje99 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, we will notify registered players via the platform interface or by email before the changes take effect. The "Last updated" date at the top of this page will always reflect when the most recent revision was published. We encourage you to review this page periodically to stay informed about how bajje99 protects your personal data.